Last Updated: February 12th, 2025
ISP West Inc. has been in business since 1990 and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, make a purchase, or interact with us. This page will be updated whenever a change has been made to our privacy policies.
1. Information We Collect
We collect information in the following ways:
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Personal Information: When you make a purchase, sign up for our newsletter, contact us, or communicate via SMS, we may collect personal details such as your name, email address, phone number, shipping address, and payment information.
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Non-Personal Information: We collect data such as browser type, IP address, and browsing activity to improve our website.
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Cookies and Tracking Technologies: We use cookies to enhance your experience and track usage on our site.
2. How We Use Your Information
We use the collected information to:
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Process and fulfill your orders;
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Provide customer support;
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Send promotional emails (if you have opted in);
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Respond to SMS messages from customers;
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Improve our website and services;
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Comply with legal obligations.
3. How We Share Your Information
We do not sell your personal information. However, we may share your data with:
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Service Providers: We use third-party platforms to operate our website, manage orders, and send newsletters.
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Payment Processors: To process transactions securely.
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Legal Compliance: If required by law or to protect our rights.
4. SMS Communication Policy
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What personal information is collected:
We collect personal and service-related information from users when they interact via SMS
communications. This includes: Name, email address, Phone numbers and SMS opt-ins.
How We Collect Information:
Information is collected when you sign up for our services, subscribe to SMS messages, fill out
forms on our website, or interact with us via customer service. SMS consent is obtained via
opt-in messages when you subscribe to receive text communications. Service-related
information is collected through forms, consultations, or when you provide it to us during
service delivery.
How We Use and Share Your Information
A. Use of Information:
We use the information we collect for the following purposes:
● To provide, maintain, and improve our services.
● To communicate with you, including via SMS. These messages may include scheduling
appointments and appointment reminders (if you opt in).
● To process transactions and handle customer inquiries. -
B. Sharing Information:
We are committed to safeguarding your personal information. Your personal information is
never shared without your consent, except as required by law or for essential services. We do
not share your personal information with third parties for marketing purposes. SMS opt-in or
phone numbers for the purpose of SMS are not being shared with any third party and affiliate
company for marketing purposes. -
SMS TERMS OF SERVICE
> By opting into SMS notifications through a web form or any other medium, you agree to
receive text messages from ISP WEST. These messages may include pictures to help identify
products or services needed, assess item condition, or address shipping issues. Message
frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any
message to opt out.
5. Your Choices and Rights
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You can opt out of promotional emails by clicking "unsubscribe" in our promotional emails.
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You may disable cookies in your browser settings.
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You may request access to or deletion of your personal data by contacting us.
6. Data Security
We take reasonable measures to protect your personal information, but no online transmission is 100% secure.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
8. Updates to This Policy
We may update this policy from time to time. Changes will be posted on this page with a new effective date.
9. Contact Us
For any privacy-related questions, please contact us using our Contact Us page.
This policy is easily accessible on our website and linked in the footer of every page.